Subscription Management

Managing the right subscription plan is vital in ensuring you are obtaining the most out of the Decise platform.

In this section we discuss

Managing Decise Plans

Plan Thresholds

Billing & Payments

Managing your paid subscriptions has been made easier with our integration with the Stripe payment gateway. Your credit card details are not stored in our database for security reasons, they are encrypted and protected data in the Stripe platform.

Below is important information you need to know about how Decise charges you.

Payment Method

You will not be prompted to add a credit card while you are in a Free Trial period. After this period has expired, you will be prompted to subscribe to a paid plan, which requires a payment to be made. When you subscribe, Stripe will process your payment and store your credit card. The details of which card you used will be displayed in the Payment Method area (Settings>Subscription).

You can add your Payment Method prior to your Free Trial period expiring by navigating to Settings>Subscription, and pressing the Payment Method button.

You can add multiple cards here and choose the default card Stripe should choose for your subscription payments.

Payment Failure

You will be charged your Subscription Fee based on the Decise Plan you are on and the number of Users in that plan, on the payment frequency you selected.

At the end of your Organization's Free Trial period, is the beginning of its Billing Cycle. The Billing Cycle period is based on the Payment Frequency (Monthly or Yearly) chosen. Decise will charge your credit card on the beginning of each Billing Cycle for the number of eligible Users in the system.

If the payment attempt fails, we will try 2 more times within a few days. If on the third attempt, the payment fails again, your account will be locked until payment is made.

If a valid payment is not made within two months, your Decise account will be deleted and all data will be wiped. We will not be able to restore your data in this context.

Upgrading / Downgrading Mid Billing Cycle

If you upgrade your plan mid billing cycle, you will be charged for the whole month at the new plan rate, and receive a credit for the amount already paid under the previous plan to the date you upgraded. The net adjustment will be charged to your payment method. The new plan amount will be charged in full in your next billing cycle.

When you downgrade, you will not receive a credit for your unused subscription days. We recommend downgrading at the end of your billing cycle to avoid disappointment.

Billing

A bill will be produced for each payment activity on your account. Expect an invoice for when you upgrade, downgrade and renew your subscription each billing cycle.

The invoice can be accessed by

1. Go to Settings>Billing on the left navigation panel

2. Update the date range to view your bills across multiple billing cycles.

3. Press Show button.

4. Your transaction history for this period will appear.

5. Download your invoice to view its details by pressing the Download button next to the selected payment transaction.

Invoices for these billing cycles have been emailed to you separately as well.